Get in Touch with Custom Glass Tinting of LakelandContact Us

 Terms of Service

• Client fully understands and agrees to forfeit the down payment in the event the client cancels for any reason after the materials have been ordered. A new down payment is required to order new materials and reschedule a new installation date.
• Client fully understands and agrees to pay half of the remaining job cost total after the deposit, should the client cancel or reschedule for any reason once the film has been pre-cut. This amount must be paid in full before another appointment can be rescheduled. A new down payment is required to order new materials and reschedule a new installation date.
• Client fully understands and agrees to pay a $400 missed appointment fee in the event the installation is canceled or rescheduled for any reason including having no access to the job site at the previously agreed to time and date. This must be paid in full before another appointment can be rescheduled. This will also be in conjunction with the previous term of the film being pre-cut prior to cancelation or rescheduling.
• Client fully understands and agrees to pay any travel fee associated to the job in addition to the missed appointment fee of $400.
• Client fully understands and agrees to pay a $1,000 fee in the event furniture is not moved as required prior to start of installation and CGT must move the furniture to complete the project in the time allotted for that project to maintain CGT’s scheduled appointments.
• Client fully understands and agrees that CGT is not responsible for any items, belongings or furniture that may be damaged when CGT has to move the furniture.
• Client fully understands and agrees that all warranties are activated and guaranteed only for clients that are paid in full.
• Client fully understands and agrees that all static cling film (that are not sealed) and exterior film installations will not receive a warranty on labor due to the uncontrollable elements and environmental variables of working outside. 
• Client fully understands and agrees using blackout curtains, keeping blinds or plantain shutters completely closed every day or using any kind of insulation of any type behind the window film may result in early adhesive failure or delamination issues. This will void all warranties and ruin the film as it is considered self negligence and the client will be fully responsible for the cost of replacement.
• Client fully understands and agrees that failure to have payment in full at installation completion or other agreed to terms will result in a 10% late fee being added to the total amount of the remaining balance. This will be repeated every 30 days until the outstanding debt is paid in full.
• Client fully understands and agrees that any client not on site at installation completion is required to pay with a credit or debit card over the phone before closing of that same day to avoid paying the 10% late fee. Final debit and credit card payments are subject to the 3% processing fee.
• All Clients and contractors fully understand, consent, and agree to give complete permission for CGT to go back to any job any job site and remove the film that was installed if the project has NOT been paid in full with in 120 days maximum of completion. This includes third and fourth party installations.
• Client fully understands and agrees that CGT is not responsible for any scratches or damage that may occur when removing previously installed film.
• Client fully understands and agrees that at times not all adhesive may be completely removed off of the glass.
• Client fully understands and agrees that steel and metal frames may oxidize and possibly cause discoloration to the film over time. This is NOT covered by the manufactures film warranty. Only a No-Fault warranty will cover this specific issue.
• Client fully understands and agrees that plastic/vinyl/wood door(s) and/or window(s) trim paint may come off during the cleaning of the windows and doors.
• Client fully understands and agrees that all wood, french pane, old frames, snap-in vinyl grid windows and especially exterior applications have a higher tolerance of contamination risk to the installation.
• Client fully understands and agrees that CGT is only responsible for cleaning and prepping the surface area of which the film will be installed on.
• Client fully understands and agrees to secure a 25% non-refundable down payment to order architectural films and to schedule the installation date.
• Client fully understands and agrees to secure a 50% non-refundable down payment on all speciality, decorative, decal and graphics installations.
• Client fully understands and agrees that the client has up to 45 days to schedule an installation once the deposit has been collected. After 45 days client fully understands and agrees that the deposit is forfeited and a new deposit will need to be collect to get rescheduled again.
• Client fully understands and agrees to pay a 3% processing fee on all debit and credit card transactions.
• Client fully understands and agrees that not all of the windows, skylights and doors are completely verified or thoroughly inspected during the limited time of an estimate. This may lead to the possibility of changes in the work scope, additional costs, changes to the installation or all occurring.
• Client fully understands and agrees to CGT removing a small section of the current film installed during a removal and/or replacement estimate.
• Client fully understands and agrees to pay a $75 fee for every cancelled, returned, stopped or bounced check.
• Client fully understands and agrees to pay all late fees, cancellation fees, missed appointment fees and/or any fee, charge or cost promptly on said date with any payment information that CGT has on file for that client. The client fully understands, agrees and gives full consent for CGT to charge the full payment amount and method of payment on file promptly .
• Client fully understands and agrees that any and all samples requested to be installed will not exceed the size of 36″ x 36″.
• Client fully understands and agrees that every measurement within 2″ of a full size roll will automatically be round up to that actual full roll size.
• Client fully understands and agrees that all warranties start from the day of installation completion.
• Client fully understands and agrees that all estimate prices submitted based from drawings, conversations, texts, e-mails or any other form besides an actual field verification of dimensions may result in a price change once actual dimensions have been taken and verified by CGT. A final price will be provided if there is a change.
• Client fully understands, agrees and gives full consent for CGT to take photos and videos of the job installation to display on the internet, website and social media platforms for advertising and promotional purposes. No personal information will be revealed. Customer may make editing requests.
• Client fully understands and agrees that any client that is dissatisfied with the work and installation performed by CGT and would like a refund, fully understands and agrees that CGT will remove all of the film that was installed prior to any refund being issued.
• Client fully understands and agrees that CGT reserves the right to adjust an estimates final cost based on unforeseen rate increases at the time of ordering the clients materials or for any other reason that may occur. If the client chooses to cancel the project after receiving notification of the cost adjustment, CGT will issue a full refund of the down payment.
• Client and contractors fully understand, agree and accept that there is no “perfect” film installation and that every installation has a certain level of contamination tolerance. CGT strives to keep these levels extremely low.
• Clients and contractors fully understand, agree and consent to all of the above terms once one of the following has occurred: a deposit is collected, an installation date is scheduled or a signature is provided (signature NOT required), unless other terms are previously discussed, documented and agreed to by both parties involved or another contract supersedes this agreement.
• For purposes of the “Terms of service” breakdown, CGT will be in reference to: Custom Glass Tinting of Lakeland Inc.