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  Terms of Service

• Client agrees to forfeit the down payment in the event the client cancels for any reason after the materials have been ordered. A new down payment is required to order new materials and reschedule a new installation date.
• Client agrees to pay half of the job cost should the client cancel or reschedule for any reason once the film has been pre-cut. This must be paid in full before another appointment can be rescheduled. A new down payment is required to order new materials and reschedule a new installation date.
• Client agrees to pay a $400 missed appointment fee in the event the installation is canceled or rescheduled for any reason including having no access to the job site at the previously agreed to time and date. This must be paid in full before another appointment can be rescheduled. This will also be in conjunction with the previous term of film being already pre-cut prior to cancelation or rescheduling.
• Client agrees to pay a $1,000 fee in the event furniture is not moved as required prior to start of installation and so CGT must move the furniture to complete the project in the time allotted for that project. This must be paid before the installation can begin.
• CGT is not responsible for any items, belongings or furniture that may be damaged when CGT has to move the furniture around.
• Warranties are activated and guaranteed only for clients that are paid in full.
• Client fully understands and agrees that failure to have payment in full at completion or other agreed to terms will result in a 10% late fee being added to the total amount of the bill. This will be repeat every 30 days until the outstanding debt is paid in full.
• Clients that are not on site at completion are required to pay with a credit or debit card over the phone before closing of that same day to avoid paying the 10% late fee. Final debit and credit card payments are subject to the 3% processing fee.
• All Clients and contractors understand, fully consent, and agree to give complete permission to CGT to go back to the job site and remove the film that was installed if the project has NOT been paid in full with in 120 days of completion. This includes third or fourth party installations.
• CGT is not responsible for any scratches or damage that may occur when removing previously installed film.
• Client understands that steel and metal frames may oxidize and possibly cause discoloration to the film over time. This is NOT covered by the manufactures film warranty. Only a No-Fault warranty will cover this specific issue.
• Client fully understands that plastic/vinyl/wood door(s) and/or window(s) trim paint may come off during the cleaning of the windows and doors.
• Client fully understands that all wood, french pane, old frames and snap-in vinyl grid windows have a higher tolerance of contamination risk to the installation.
• CGT is only responsible for cleaning and prepping the surface area of which the film will be installed on.
• Client agrees to secure a 25% non-refundable down payment to order architectural films and to schedule the installation date.
• Client agrees to secure a 50% non-refundable down payment on all speciality, decorative, decal and graphics installations.
• Client fully understands they have up to 45 days to schedule an installation once the deposit has been collected. After 45 days client agrees to and fully understands that the deposit is forfeited and a new deposit will need to be collect to get rescheduled again.
• Client agrees to pay a 3% processing fee on all debit and credit card transactions.
• Client fully understands and agrees that not all of the windows, skylights and doors are completely verified or thoroughly inspected during the limited time of an estimate. This may lead to the possibility of changes in the work scope, additional costs, or both occurring.
• Client fully understands and agrees to CGT removing a small section of the current film installed during a removal and/or replacement estimate.
• Client fully understands and agrees to pay a $75 fee for every cancelled, returned, stopped or bounced check.
• Client fully understands and agrees to pay all late fees, cancellation fees, missed appointment fees and/or any fee, charge or cost immediately on said date with any payment information that CGT has on file for that client. The client fully understands, agrees and gives full consent for CGT to charge the full payment amount and method of payment immediately .
• Client fully understands that all warranties start from the day of installation.
• Client fully understands that all estimate prices submitted based from drawings, conversations, texts, e-mails or any other form besides an actual field verification of dimensions may result in a price change once actual dimensions have been taken and verified by CGT. A final price will be provided if there is a change.
• Client fully understands, agrees and gives full consent for CGT to take photos and videos of the job installation to display on the internet, website and social media platforms for advertising and promotional purposes. No personal information will be revealed. Customer may make editing requests.
• Any client that is dissatisfied with the work and installation performed by CGT and would like a refund, fully understands and agrees that CGT will remove all of the product that was installed prior to any refund being issued.
• Clients and contractors fully understand, agree and consent to all of the above terms once one of the following occur’s: a deposit is collected, an installation date is scheduled or a signature is provided (signature NOT required), unless other terms are previously discussed, documented and agreed to by both parties involved or another contract supersedes this agreement.
• For purposes of the “Terms of service” breakdown, CGT will be in reference to: Custom Glass Tinting of Lakeland Inc.